FAQS | Questions about shipping, payments or other questions?

ANY QUESTION?

Contact us via email at tsc@chillibeans.pt or +351 938 449 575 via WhatsApp and make sure to include your full name and order number, if applicable, so that we can expedite your inquiry as quickly as possible.

IS IT SAFE TO BUY AT CHILLIBEANS.PT?

Yes! All your payment information is kept secure and you can checkout with PayPal , credit card or via ATM .

WHERE IS MY ORDER?

If your order is taking longer than expected, or if you have any questions about shipping, please contact us via email at tsc@chillibeans.pt. Our customer support team is here to help you or answer any questions!

CAN I TRACK MY ORDER?

You can expect to receive an email from our Customer Support Team with all the references needed to track your order. In the meantime, if you have any questions or concerns about where your order is, don't hesitate to send us an email at tsc@chillibeans.pt and we will be happy to help.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

The average delivery time for our orders is 3-5 business days after the order is placed.

WHAT IS YOUR RETURN POLICY?

Have you changed your mind? We will be happy to exchange or return your unworn sunglasses or watches within 14 days of purchase. Products must be in their original condition and you must return the items as soon as possible.

WHAT IF I DON'T RECEIVE A CONFIRMATION EMAIL?

Once your order is placed, you should receive a confirmation email. If you checked out with PayPal, check the email account associated with your account. If you did not receive this email, it is possible that something went wrong when processing your order or confirming payment. If a problem arises or if you were able to make the purchase, but have not received the confirmation email, please send us an email to tsc@chillibeans.pt with your name and order number. action.

CAN I CHANGE OR CANCEL MY ORDER?

Please send us an email to tsc@chillibeans.pt for all questions regarding exchanges or cancellations. Don't forget to include your full name and order number so that we can respond more quickly to your situation.

WHAT SHOULD I DO IF I RECEIVE AN ERROR MESSAGE WHEN TRYING TO PLACE AN ORDER?

Confirm that you have correctly filled in all the details, including your name, email, shipping address and telephone number. If you still have problems, please contact us via email at sc@chillibeans.pt and we will help you in every step of purchasing your favorite products.

IS THERE A PHYSICAL STORE YOU CAN VISIT?

Currently, you can find our physical stores in Portugal at the Colombo Shopping Center (Lisbon), floor 0, in the International Departures area of Lisbon Airport and at the UBBO Shopping Resort, in Amadora.

You can also find our physical stores in Brazil, Colombia, Mexico, Asia (Kuwait) and North America (United States). Please don't hesitate to contact us via email at tsc@chillibeans.pt if you need help finding the store closest to you.

COMMON QUESTIONS